While Tonkeeper is a non-custodial wallet, meaning the team cannot access user funds, the importance of a responsive customer support system cannot be overstated. Users may have questions about features, encounter confusing error messages, or need guidance on security best practices. A robust support system, often accessible via email or a dedicated portal within the app, provides users with the help they need. The tonkeeper team’s ability to provide clear, timely, and helpful responses significantly enhances user trust and satisfaction. This support often focuses on education and troubleshooting rather than account recovery, aligning with the wallet’s core philosophy. For an Android user, knowing that a knowledgeable team is available to answer questions provides a crucial safety net, boosting confidence as they navigate the complexities of managing their own digital assets.
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